Help and support
UAE Prohibited Items List/Special Handing Items
Prohibited Items
- Cigarettes/ Electronic Cigarettes / E-SHISHA
- Sex Product & Toys
- Alcoholic Drinks
- Drugs - All kinds of Narcotic
- Weapons
- Food
- Gambling tools, machineries and devices of all kinds.
- Security camera " CCTV camera "
- Any garments have logo for UAE government
- Holy Quran
- Quranic paintings / Oil Paintings
- Fireworks
- Products from Embargo Contries like Israel / Iran etc
- Nylon fishing nets.
- Live Swine
- Used, reconditioned and inlaid tires.
- Radiation and nuclear fallout contaminated substances.
Restricted Items
(Can be cleared only on Approvals from Ministry)
- Live animals, plants, fertilizers and insecticides
- Arms, ammunitions, explosives, and fireworks
- Pharmaceutical products and Medical/ Surgical instruments and machines
- Print materials, publications, and media products
- Transmitters and radio equipment
- Foodstuffs, personal care and cosmetic products
- Nuclear energy-related
How shipping rates are calculated?
Parcels delivery charges are priced based on 2 crucial factors:
Either Parcel weight or volumetric weight including parcel dimensions, whatever is the greater of the two.
For example if you ship an iPhone in a larger box than necessary the charges will be based on volumetric weight not “actual box weight”
The reason for this is the parcel will take up more room during transit on the chosen couriers van so they lose out on revenue from other clients packages.
To avoid paying more than required it is very important that you select parcel size that is suitable for your item.
Calculate the length & girth of your parcel manually
To calculate the girth of a package, follow these guidelines:
- Measure the three parcel dimensions in centimetres. Example: 50 cm (Length) x 40 cm (Width) x 30 cm (Height).
- Add the measurements of the two smallest dimensions together. Multiply the result by two. This is the girth of your package. Example: 40 cm (Width) + 30 cm (Height) = 70 cm. 70 cm x 2 = 140 cm (Girth).
- Now simply take the longest dimension and add this to the package girth. The result is the combined length and girth of your parcel. Example: 50 cm (Length) + 140 cm (Girth) = 190 cm (Combined Length and Girth)